1. GENERAL INFORMATION
When you contact us, when you visit our site snapclimbing.com, you entrust us with information about yourself. The purpose of this privacy policy is to help you understand what data we collect, why we collect it and what we do with it.
2. INFORMATION COLLECTION
We collect information when you register on our website, log in to your account, make a purchase, enter a contest, sign up to receive the snap newsletter, leave comments on our products, or log out. The information collected includes your first and last name, email address, telephone number, postal address, age/date of birth, payment information and purchase history (on online stores), and photos or videos of yourself that you wish to share.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, and the pages you visit.
In some cases, we may also use cookies, which are small files containing letters and numbers that are downloaded to your device when you access our website. We mainly use cookies to recognize you when you log back into our website and to display content that may match your interests.
The default settings of web browsers are generally configured to accept cookies, but you can easily change this by modifying your browser settings.
3. USE OF INFORMATION
The information we collect from you may be used to:
- Personalize your experience and meet your individual needs,
- Provide personalized advertising content,
- Improve our website,
- Improve customer service and your support needs,
- Contact you by email,
- Manage a contest, promotion, or survey.
4. PRIVACY POLICY FOR PURCHASES
We are the sole owners of the information collected on this website. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason whatsoever, without your consent, except when necessary to respond to a request and/or a transaction, such as shipping an order.
5. PASSWORD CONFIDENTIALITY
You are responsible for maintaining the confidentiality of the password you choose to access your account on our website or phone application.
You agree to keep this password secret and not to share it with anyone.
6. ACCESS TO YOUR INFORMATION
You can always contact us by mail, email or phone to consult the personal data concerning you in our possession.
If you spot any errors in this data, or if you think the data is incomplete or unclear, you can also ask us to correct, complete, or clarify it.
You may also object to the use of your data for prospecting purposes.
Finally, you can ask us to delete all personal data we have about you.
7. DISCLOSURE TO THIRD PARTIES
We do not sell, trade, or transfer your personally identifiable information to third parties.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Non-private information may however be provided to other parties for marketing, advertising or other purposes.
8. LINKS TO OTHER WEBSITES AND SOCIAL MEDIA
Our website may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these websites of the information collected when you click on these links. We encourage you to consult the privacy policies of these websites before providing them with your personal information.
9. INFORMATION PROTECTION
We implement various security measures to protect the security of your personal data. To this end, we take appropriate physical, technical, and organizational measures to prevent, as far as possible, any alteration, loss, or unauthorized access to your data. We also protect your information offline. The computers and servers used to store personally identifiable information are kept in a secure environment, either in our databases or those of our service providers.
10. UNSUBSCRIBE
We use the email address you provided to send you information and updates about your orders, occasional company news, related product information, etc. If, at any time, you wish to unsubscribe and no longer receive emails, detailed instructions on how to unsubscribe are included at the bottom of each email.
11. MODIFICATION OF OUR PRIVACY POLICY
We may modify this privacy policy from time to time. If we do, we will notify you and/or request your consent. We recommend that you consult this page regularly to take note of any changes or updates to our privacy policy.
12. CONTACT
- Send an email to our data protection officer at hello@snapclimbing.com.
- or write to us at the following address: snap, 294 impasse du Lanfonnet, 74410 Saint-Jorioz
