1. GENERAL INFORMATION
When you contact us or visit our snapclimbing.com website, you are entrusting us with information about yourself. The purpose of this privacy policy is to help you understand what data we collect, why we collect it and what we do with it.
2. INFORMATION GATHERING
We collect information when you register on our website, log in to your account, make a purchase, enter a contest, sign up for the Snap newsletter, leave feedback on our products or log out. The information collected includes your first and last name, address email , telephone number, postal address, age/date of birth, payment information and purchase history (on online stores) and any photos or videos of you that you wish to share.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, and the pages you visit.
In some cases, we may also use cookies, which are small files containing letters and numbers that are downloaded to your device when you access our website. We mainly use cookies to recognize you when you log on to our website again, and to display content likely to match your interests.
The default settings of web browsers are usually configured to accept cookies, but you can easily change this by modifying your browser settings.
3. USE OF INFORMATION
The information we collect from you may be used for :
- Personalize your experience and meet your individual needs,
- Provide personalized advertising content,
- Improve our website,
- Improve customer service and support needs,
- Contact you at email,
- Manage a contest, promotion or survey.
4. PRIVACY POLICY FOR PURCHASES
We are the sole owners of the information collected on this website. Your personal information will not be sold, exchanged, transferred or given to any other company for any reason without your consent, except when necessary to fulfill a request and/or transaction, such as shipping an order.
5. PASSWORD CONFIDENTIALITY
You are responsible for maintaining the confidentiality of the password you choose to access your account on our website or phone application.
You agree to keep this password secret and not to share it with anyone.
6. ACCESS TO YOUR INFORMATION
You can always contact us by mail, email or telephone to consult the personal data we hold about you.
If you identify an error in this data or if you consider that the data is incomplete or ambiguous, you may also ask us to correct, complete or clarify it.
You may also object to the use of your data for prospecting purposes.
Finally, you can ask us to delete any personal data we hold about you.
7. DISCLOSURE TO THIRD PARTIES
We do not sell, trade or otherwise transfer your personally identifiable information to third parties.
We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use or when required by law.
Non-private information may, however, be provided to other parties for marketing, advertising or other purposes.
8. LINKS TO OTHER WEBSITES AND SOCIAL MEDIA
Our website may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these websites of the information collected when you click on these links. We encourage you to consult the privacy policies of these websites before providing them with your personal information.
9. PROTECTION OF INFORMATION
We implement various security measures to protect the security of your personal data. To this end, we take appropriate physical, technical and organizational measures to prevent, as far as possible, any alteration, loss or unauthorized access to your data. We also protect your information offline. The computers and servers used to store personally identifiable information are kept in a secure environment, either in our databases or in those of our service providers.
10. DISASSEMBLY
We use the e-mail address you provide to send you information and updates about your orders, occasional company news, information about related products, etc. If, at any time, you wish to unsubscribe and no longer receive e-mails, detailed instructions on how to unsubscribe are included at the bottom of each email.
11. CHANGES TO OUR PRIVACY POLICY
We may change this privacy policy from time to time. If we do, we will notify you and/or ask for your consent. We recommend that you visit this page regularly to review any changes or updates to our privacy policy.
12. CONTACT
- Send a email to our Data Protection Officer at hello@snapclimbing.com.
- or write to us at the following address Snap, 294 impasse du Lanfonnet, 74410 Saint-Jorioz
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